Privacy Policy

1. Introduction
Welcome to Hotel Solarena ("we", "us", or "our"). We are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains how we collect, use, and store your data when you visit or book via our website www.solarenanewport.com.

This policy complies with applicable privacy laws including:
California Consumer Privacy Act (CCPA)
General Data Protection Regulation (GDPR) – Europe (as applicable)
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2. Who We Are
Hotel Solarena
6208 West Coast Hwy, Newport Beach, CA 92663
📧 Email: solarenanewport@gmail.com
📞 Phone: (657) 366-8745
We are located and operate entirely within the United States.
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3. What Information We Collect
a) Personal Information
Full Name
Email Address
Phone Number
Billing Address
Nationality (if required for check-in)
b) Booking & Guest Preferences
Check-in and Check-out Dates
Number of Guests
Room Type, Preferences, and Special Requests
c) Credit Card Information
We collect credit/debit card details during booking:
Cardholder Name
Card Number
Expiration Date
CVV Code
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Notice About Storage:
Card details are stored temporarily in a secure environment to process your booking.
The full card information is automatically and permanently deleted after check-out.
We do not store CVV data after initial use.
We do not share your card details with any third parties.
You acknowledge and accept these conditions by submitting payment information.
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d) Technical and Device Data
IP Address
Browser and Device Type
Time and Duration of Visit
Referring Website (if applicable)
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e) Accessibility Data
To enhance usability, our website uses web accessibility tools (such as Tool) that support:Font resizing
Screen reader support
High contrast mode
These tools may collect non-personally identifiable interaction data solely to improve accessibility performance.

4. How We Use Your Information
We use your information to:Process and confirm your reservation
Communicate with you before, during, and after your stay
Provide a personalized guest experience
Respond to inquiries or special requests
Comply with legal and tax obligations
Maintain secure operations and prevent fraud
Send optional promotional offers (if opted-in)
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5. Legal Basis and Consent
Depending on your region, we process your data based on:
| Purpose | Legal Basis |
|--------|-------------|
| Booking, communication | Contractual necessity |
| Payment handling | Legitimate interest |
| Promotional messages | Consent |
| Compliance with law | Legal obligation |
For international users, data is processed under GDPR or DPDP only for compliance purposes.

6. Data Storage and Retention
| Data Type | Retention Duration |
|-----------|--------------------|
| Guest booking data | 7 years (for legal/compliance reasons) |
| Credit card data | Until check-out (then permanently deleted) |
| Communication history | 2 years or until deletion request |
All data is stored on servers within the United States.

7. Data Security
We implement a range of security practices, including:
SSL encryption for form submissions
Restricted staff access to sensitive data
Password-protected administrative systems
Automatic credit card data deletion after check-out
Routine backups and vulnerability monitoring
By using this website, you accept that we store credit card information temporarily to process bookings.

8. Your Rights
Depending on your location, you may:
Access the personal information we hold about you
Request corrections to your data
Ask us to delete or anonymize your data
Object to data processing for promotional purposes
Withdraw your consent (if previously given)
To exercise your rights, please contact us at: solarenanewport@gmail.com

9. Children’s Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from minors. If you believe your child has provided us data, contact us for immediate removal.

10. Accessibility Statement
We are committed to making our website accessible for all users. Our accessibility features include:Screen reader compatibility
Adjustable text size and contrast
Keyboard navigation support
Support for visual and motor impairments
If you experience any issues, please email: solarenanewport@gmail.com

11. Contact Us
For any privacy-related questions or requests, please contact:Hotel Solarena
6208 West Coast Hwy, Newport Beach, CA 92663
📧 Email: solarenanewport@gmail.com
📞 Phone: (657) 366-8745